The Next-Gen of ITSM
SysAid IT
Help Desk Software
The AI-powered solution lean teams need to deliver service faster with less.
Everything You’re Looking For In an ITSM Platform
Just Automated
IT help software is basically about getting all your tech questions and stuff fixed in one spot. IT folks love features like ticketing systems, asset management, and reporting systems. These programs do the basics, but they often miss out on things like self-service portals, knowledge base integration, and advanced automation.
Meet the SysAid Help Desk software. It does all the tasks you need, all on its own with zero coding and zero hassle required. And, when you add SysAid Copilot, you can turbocharge your team’s productivity by baking generative AI into every element of service management.
Resolve Help Desk Issues Faster
All tickets, users, and assets are cross-referenced inside SysAid. So you can resolve issues faster than ever before.
Spend Time Smarter
With AI, end users get the answers they need with a self-service experience. So you can focus on the tough problems.
Centralize Your IT Assets
Use one system for all of your assets. So when a crisis strikes, you have all the data you need right there at your fingertips.
IT Help Desk Done Right
Say goodbye to manually sorting tickets and constantly putting out fires. With SysAid Help Desk, you can deliver exceptional service automagically.
Generative AI
Bake generative AI into every aspect of service management with SysAid Copilot, And deliver exceptional service, faster and more accurately than ever before–all while continuously improving your system through real-time data.
Help Desk Self-Service Automation
With automated password reset and one-click issue submissions, make it easy for employees to resolve common IT problems all on their own.
Help Desk Ticket Automation
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.
Help Desk Ticket Journey
Track the entire timeline of the Service Record Resolution process with our easy-to-use Ticket Journey. Monitor ticket progress, make in-line actions, and effortlessly switch between various filters such as Highlights and Audit Log Items, so you have the right information at the right time.
IT Asset Management
Manage all your IT assets directly within your service desk and resolve issues faster with all the asset data and records you need already inside each ticket.
Remote Control
With remote control capabilities built right into your help desk, you can connect directly to users’ machines to resolve issues– whether they’re working from their cubicle or their couch.
Reporting
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.
Codeless IT Configuration
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.
Hotkey
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal. So you see exactly which issues you need to resolve.
Deliver exceptional service.
Automagically.